What is a good alternative to Ticketmaster

Ticket portals put to the test: the best providers in comparison

Ticket portals put to the test

Ticket portals and exchanges are the most convenient for most users and are therefore the first point of contact to buy tickets for their favorite event. No queuing for tickets at the box office and no disappointed faces if you don't get the tickets and the trip wasn't worth it. You can do everything well from home. We took a close look at various ticket portals in the test.

Ticket portals offer you access to countless concerts, musicals, major events and music festivals. You pay online and the cards will be sent to you by post after the order process. Alternatively, you can print out the cards yourself or get hold of special limited editions. Ticket portals save you the trip to the organizer and are enjoying increasing popularity. You can find the three largest portals in the table:

 
  1. Eventim 2. Ticketmaster 3. Viagogo
deals
Payment methods Direct debit, credit card, purchase on account, giropay, paydirekt, instant transfer, advance payment, MasterPass, installment purchase, PayPal Direct debit, credit card, purchase on account, Klarna, instant transfer, PayPal Credit card. Direct transfer, PayPal
Free Shipping ✘ No. ✘ No. ✘ No.
Print out tickets yourself
Print out tickets yourself
✔ Yes
Print out tickets yourself
✔ Yes
Print out tickets yourself
✔ Yes
Customer to customer sales ✔ Yes ✔ Yes ✔ Yes
Free returns Ticket insurance must be paid for additionally Ticket insurance must be paid for additionally ✘ No.
positive
  • large, diverse range
  • tidy shop design
  • various extras
  • fast shipping
  • very good shop design
  • fast shipping
  • partially lower and well-explained fees (see eTicket)
  • useful extras
  • offer
  • different languages ​​and currencies
negative
  • often high additional fees
  • Shipping costs even for high-priced orders
  • Standard shipping with three days too long
  • Offer in some categories not yet so mature
  • Telephone service a bit poor
  • Prices very high
  • bad customer service
  • high purchase risk
  • Buyers are pressured to purchase
Show product properties ❯

The portals differ greatly from one another. Eventim is the market leader when it comes to online ticket purchases. However, not all that glitters is gold here either. Therefore, below we will show you in detail what you should pay attention to when buying tickets on the Internet.

  1. Overview of the test field
  2. Ticket portal and ticket exchange
  3. The best ticket portal
  4. The alternative
  5. You have to pay attention to this when buying tickets online
  6. Means of payment and shipping
  7. This is how netzwelt tests

Ticket portal and ticket exchange

Since the tickets are usually not sold directly by the artist himself and smaller organizers do not have the resources for efficient online trading, they resort to online ticket portals. These offer the platform and sales opportunities to get the tickets to the man or woman.

Ticket exchanges, on the other hand, do not sell the tickets themselves, work together with the organizer or are the organizer of an event themselves. The exchanges are, so to speak, a secondary market and provide the platform on which tickets that have already been purchased can be offered. Be it as a private seller or as a point of sale.

The best ticket portal

The market leader in Germany Eventim emerged as the winner from our comparison. The online service has a wide range and very quick customer service.

Eventim

Top dog with a wide range

A tidy shop design, a wide range and many opportunities to find the perfect event nearby: Eventim offers a good overall package. However, the shipping costs leave a bad aftertaste, which is not omitted even with expensive orders. The shipping costs are also relatively high, considering that the shop only sends cardboard cards.

  • large, diverse range
  • tidy shop design
  • various extras
  • fast shipping
  • often high additional fees
  • Shipping costs even for high-priced orders
  • Standard shipping with three days too long
NETZWELT may receive a commission from the dealer for links on this page. More info.

The alternative

The alternative to Eventim on the German market is Ticketmaster. Here you will find an almost equally large range, but you have to be able to do without fast customer service.

Ticketmaster

Serious competition for the top dog

Ticketmaster has just blossomed into a real alternative to Eventim after being bought by Live Nation Entertainment. The offer, the structure of the online shop and the stability of the servers are convincing. The shop orients the ticket prices close to the prices of the organizers and you will be well advised by additional information on the events. However, the telephone customer service could not particularly convince us in the test. Here you wait a little too long at peak times.

  • very good shop design
  • fast shipping
  • partially lower and well-explained fees (see eTicket)
  • useful extras
  • Offer in some categories not yet so mature
  • Telephone service a bit poor
NETZWELT may receive a commission from the dealer for links on this page. More info.

You have to pay attention to this when buying tickets online

The transparency of the individual portals is important. As a buyer, you should be well informed about fees, shipping and other additional services. You should also have a look at the conditions of the official advance booking offices and the organizers or artists. In the case of ticket exchanges with private buyers, you will quickly lose out and you will not come to the event with the ticket you have purchased.

Means of payment and shipping

Almost all ticket exchanges and portals offer all common means of payment such as instant transfer, payment with credit cards, debit cards or direct debit. PayPal also offers you all platforms. Shipping was usually DHL or UPS, as well as collection at the advance booking offices and eTickets for printing.

This is how netzwelt tests

We test every ticket portal for practicality. We particularly value the price of the tickets, the amount of the additional fees, the structure of the website and the app and the transparency of the portals. Extra functions, customer service quality and speed are also included in the evaluation. In addition, reviews of the company by customers and users were researched and listed. You can find out who we are, how we purchase our test devices and how netzwelt finances itself on our transparency page.

This is how we test

Our testers first get an overview of the market and analyze all possible offers. In addition to market-leading providers, smaller representatives are also taken into account. In addition to the offer of tickets, these are also tested for price, purchase options, customer service and other functions. Attention is paid to speed, transparency and service.

Ticket offers in the selection